Tata Medical Center (TMC) is a
philanthropic cancer-care center in
Kolkata with state-of-the-art facilities
to cater to the people of East and North-East
India and neighbouring countries. Governed
by a charitable trust—Tata Medical Center
Trust—TMC started operations in May 2011
with a mandate to offer affordable cancer
treatment to all sections of society and to
focus on study, research and training in
A dream project of Ratan Tata, Chairman
Emeritus of Tata Sons & Tata Group, the
hospital offers integrated Oncology facilities
with well-trained professionals, modern
facilities and equipment. The hospital has
a capacity of 437 beds and 75% of the
infrastructure is earmarked for subsidized
treatment of underprivileged sections. It
provides a wide spectrum of services from
diagnosis and therapy to rehabilitation and
TMC Kolkata follows a comprehensive
approach to treatment where a team of
multi-disciplinary experts diagnose and treat
patients. Experts from different streams, such
as Surgical Oncology, Radiation Oncology,
Medical Oncology, Pathology, Radiology, and
other clinical and support groups participate
in decision-making for treatment protocols
using evidence-based medicine strategies
and documented clinical guidelines.
“As an organization, our top
three focus areas are patient,
patient and patient. The
STT GDC India partnership
has enabled us to leave the
management of data centre
to experts and forget about
it, so we are able to focus on
Arnab Neogy, IT Head, TMC Kolkata
Says Arnab Neogy, Head - IT at TMC Kolkata, “TMC
Kolkata’s mission is to provide best-in-class cancer care
by leveraging a collaborative model in which doctors
access reports and take opinions of specialists in realtime while making decisions for treatment.”
TMC Kolkata has the finest specialists and has become
a leading cancer care facility in the country attracting
patients from the entire Eastern region as well as from
neighbouring countries. Patient load is very high and
the hospital’s endeavour is to serve as many patients as
possible by leveraging technology.
Given the criticality of the disease and the patient
load, speed and efficiency is of essence where teams
of doctors can collaborate and make fast decisions
to deliver the best care while achieving high patient
The hospital has highly digitized systems and
processes to ensure seamless flow of information
through the entire patient journey. From registration,
OPD, laboratory, radiology, to OT and billing, the workflow
is connected and information is easily available.
Applications such as Hospital Management System
(HMS); email; telephony; ERP and Picture Archiving
and Communication (PAC) system form the backbone
of its operations and require high availability and even
momentary downtime can lead to serious consequences.
For example, sometimes surgeons need to consult
colleagues during complex cases and access PAC to
extract reports and images even while the operation is
The sensitivity of hospital operations require real-time
back up at a secondary site which is always available and
TMC Kolkata was looking for a partner that could provide
solid data centre facilities to replicate data continuously
and switch over automatically during downtime.
However, building and managing another data centre
for its Disaster Recovery strategy was not feasible,
given the challenges associated with acquiring physical
properties, ensuring uninterrupted power supply and
appropriate cooling to run a data centre. Therefore,
TMC Kolkata partnered with STT GDC India to fulfil its
requirements for DR location in Kolkata, so it can focus
on other critical activities.
STT GDC India Solution
TMC Kolkata uses STT GDC India colocation facilities
in Kolkata wherein STT GDC India provides best-inclass infrastructure provisioning along with necessary
power and cooling to run the data centre, allowing the
hospital to focus on patient care and service delivery.
A partnership that began in 2013 has thrived over
the years, enabling TMC Kolkata to focus on its core
focus of delivering care and service in one of the most
challenging fields in healthcare.
Says TMC Kolkata IT Head, Arnab Neogy, “As an
organization, our top three focus areas are patient,
patient and patient. The STT GDC India partnership has
enabled us to leave the management of data centre to
experts and forget about it, so we are able to focus on
More importantly, the five layers of physical security
validated by global standards’ bodies at STT GDC India
data centres have adequately addressed TMC Kolkata’s
concerns around privacy issues of patient health
records. From the perimeter right up to the shelf where
servers are hosted, these layers include a combination
of physical and automated checks and control at the
perimeter; facility; floor; quadrant and at the cabinet level
in tandem with industry best practices.
TMC Kolkata has enormously benefitted from this
partnership as it enables the hospital to achieve several
strategic objectives. Specifically, following benefits have
accrued to TMC Kolkata:
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