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STT GDC India’s operations in BCP mode for the last 14 months

May 25, 2021
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Sreejith G
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Given its uniqueness, tackling the impact of COVID-19 has been a gradual process for most businesses due to the lack of a set of metrics to help determine the full impact quickly and make response plans. In addition, businesses had to constantly re-strategize their consumer touchpoints as a result of the isolation metrics, which either slowed down the whole process or made business continuity a challenge.

 

Although we have all been in this together, it fell to the technology leaders to lead businesses through this crisis by leveraging technology. Being a market leader in the Indian DC industry, STT GDC India's operations have been in BCP mode since March 21, 2020, considering the unprecedented disruptions propelled by the Covid- 19 pandemic.

 

During the initial stages, we faced challenges with arrangements of Shift management due to limited man force availability on-site, provision of food, transportation, PPE Stocks, and implementing safety protocols. However, we rose to the occasion and managed to pull this off with our team's dynamic response and support at the ground.

 

Highlights Of Key Challenges Tackled During The BCP Operations

 

At STT GDC India, our business continuity plans ensure that we met our rigorous SLAs at all times to enable uninterrupted business operations for our clients. Be it natural or man-made disruptions, we aim always to put the requirements of our clients first. So, all our services are developed keeping in mind our assurance of uptime and service efficiency within our Data Centre facilities.

 

In recent times, to deliver on our promise of reliability, we tackled the following challenges, ensuring continual business operations for our clients:

 

  • During Cyclone Amphan, our preparedness helped enable site uptime and ensure there are no deviations in deliverables. In addition, our learning from the Super Cyclone in Kolkata, which occurred on 20th May 2020, helped us pre-plan for appropriate measures, enabling our facilities to provide uninterrupted operations in STT Kolkata DC 1.
  • On October 13 and 14, the Indian Meteorological Department (IMD) forecasted that the city of Hyderabad is to have heavy rainfalls, ranging from 90 mm to 160 mm, due to a depression formed over the west-central Bay of Bengal. On receiving the forecast for heavy rainfalls in Hyderabad, with proactive preparedness, we ensured continuity in operations with no deliverable deviations.
  • Similarly, from 23 rd to 26 th November, 2020, we took proactive measures to ensure no operational deviations amidst the disruptive Nivar Cyclone that hit Chennai.
  • As per the Indian meteorological department's prediction, Mumbai was expected to receive heavy rainfall, stormy winds, as well as rough seas swamping low lying areas of the city. With further predictions that Cyclone Nisarga, a strong tropical storm, will hit Mumbai at a speed of 110 Kmph. Keeping in mind our business continuity plan, even during a time of crisis like this, we met our stringent SLAs with proactive backup plans.

 

STT GDC India Delivering On Its Promise Of Operational Excellence

 

Staying true to STT GDC India's philosophy, all our teams have gone above and beyond to enable ZERO Downtime, ensure that all SLAs are met, and all with ZERO availability failure Incidents. Such exemplary achievements and performance delivery demonstrates the determination and commitment of all our teams and workforce as a company.

 

Our technical teams, in collaboration with business operations teams, were able to deliver optimal operational capabilities by establishing planned solutions with the following aspects as keystones:

 

Maintenance And Uptime

 

We maintained a continual focus on critical maintenance, 100% planned offline maintenance, critical spare management through OEM at the site, all while ensuring readiness against natural and man-made disasters.

 

BCP Readiness

 

We have been in a perpetual state of BCP readiness to ensure optimal support to our clients, ensuring continual operational capabilities and assistance for mission- critical processes, while also ensuring the safety of all our stakeholders, including our employees and the extended workforce.

 

Statutory and Governance Compliance

 

We duly processed representation letters to authorities, obtained letter/passes from Local Police Stations, sent out authorization letters to partners, practised timely adherence to submittals, and streamlined processes to ensure smooth functioning of operations for our client's businesses.

 

Excellence in Connectivity

 

We optimized our connectivity services for a range of deployment scenarios, which includes hybrid deployments as well as multi Data Centre environments. Thus, enabling seamless connectivity for businesses to operate and function in a completely digital ecosystem.

 

Ensuring Data Security

 

We laid an enhanced focus on our commitment to physical and data security, which enabled our clients to focus on their core services while we ensure the security of their data.

 

While we continue with our BCP mode, we are all geared and equipped to cater to any eventualities. STT GDC India's operational capabilities were made evident with our responses to the recent natural disruptions such as the cyclone scenario in Chennai/Kolkata/Mumbai, heavy rains Pune/Mumbai/Hyderabad, and political situations in Pune/Delhi.

 

Achieve Business Continuity

 

Our data centre services, at STT GDC India, are known for carrier-neutral and carrier-dense interconnections, as well as exceptional load capacity, with 18 state-of- the-art facilities spread across 9 cities.

 

STT GDC India's operational readiness prevents external factors from disrupting business operations, allowing us to deliver on our promise of business continuity to clients. Moreover, our suite of dependable and scalable data centre services, which are used by the top Fortune 500 companies to host mission-critical infrastructure, enables our clients to operate normally even though the world is in turmoil!

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